RAD POWER BIKES SEATTLE PHONE NUMBER INSTALL

At this point was not sure if the nut was incorrect or the axle was to damaged. After waiting for a month for Rad to supply a replacement which was finally received, attempted to secure it and still would not fit.

RAD POWER BIKES SEATTLE PHONE NUMBER INSTALL

Upon trying to install the trailer the end of the axle was damaged and could not properly secure the axle nut back to the axle all the way, which ended up lost. Purchased a Rad Rover 6 in December 22, then purchased the cargo trailer in March 23. Alas, the control box is not returnable, so I am out $128 and still have a bike that won't work. I ordered a control box, but it was not the problem. I then received a reply, sort of apologizing, but not really, and then chastising me for not waiting my turn (because they were short staffed and really, really, really busy.) They agreed with my suspicion that it was the control box. After seven days of no response except for an automated email referring me to inapplicable help articles, I reached out to them again. The live chat for RadPower is never available, so I sent them an Email. after it was off for a few minutes, it would do the same thing, over and over again. When turned on, the bike would operate for 10 to 60 seconds and then gradually die out. After we relocated, she wanted to start riding it again. My wife didn't ride it much, less than 200 miles in the first15 months for a variety of reasons. The second bike was a Radcity 3 Stepthru. Ultimately, they fixed the problem and gave me a phone case for my 7 month wait. Still, the online experience of signing up for the recall was a nightmare and their customer service representatives were arrogant and condescending. I rode the bike in the interim because 1) I can ride a bike with a flat tire and 2) I can fix a flat tire.

They told me not to ride the bike that entire time, which covered their butts, I suppose. I, and my wife own 2 Radbikes, My Radwagon4 had a tire recall issue that took about 7 months to resolve. Late to respond, Lack of intelligent input.

Rad power bikes seattle phone number